Shipping and Charges

Transportation

We ship our goods with DHL. Higher volumes or quantities will be send on pallets by a forwarding company.

 

Delivery time

We will process your order immediately after receipt. Normally orders will be dispatched on the same day (PayPal, cash on delivery, invoice), when they are received before 12 o`clock and on stock. Delivery time varies from country to country, domestic orders will be delivered within 2-3 working days. For more information please contact us directly.

 

Delivery within Germany

When the value of goods is higher than 150 Euro delivery is free of charge (not for international shipments).

Standard shipping costs 5,50 € / per parcel (national shipment)
cash on delivery plus 3,50 € / per parcel (national shipment)
PayPal plus 2,00 € fee / per order

Attention: DHL charges an extra fee of 2,00 € for cash deliveries. This fee has to be paid cash (for each parcel) to the supplier when receiving the delivery.

Purchase on account (upon consultation) only for state institutions. Please get in touch with us to define the terms.

 

Shipping abroad Germany

Orders from foreign countries have to be paid in advance.
The shipping and handling depends on the weight of your order. You will get your personal non-binding offer including the charges for the shipping.

Attention: The supply of spray cans to foreign European countries is limited. For more information please contact our customer service. 

 

Returns

Second delivery of self inflicted returns will be charged with
6,50 € (in Germany)
or 12,00 € (abroad) handling fee plus second freight.
(This applies only for incorrect customer statements or unclaimed parcel).

 

Important information

Despite all precautions, damage can occur on delivery. Of course in this case we refund the damaged article for free.

Please note the following procedure:
Damages in transit have to be immediately claimed to the supplier when receiving the goods. Afterwards service@molotow.com should be informed about the damage in transit. In case you want to return goods, please contact us by mail, phone or fax. Thank you for your assistance and understanding.