Shipping and Charges
We ship our goods with DHL. Higher volumes or quantities will be send on pallets by a forwarding company.
We will process your order immediately after receipt. Normally orders will be dispatched on the following working day (advance payment, cash on delivery, invoice), if they are received before 12 o`clock and are on stock, should the volume of your order allow for it. Delivery time varies from country to country, domestic orders will be delivered within 2-3 working days. For more information please contact us directly.
Delivery within Germany
When the value of goods is higher than 500 Euro net delivery is free of charge (not for international shipments).
Standard shipping costs under 500,00 € order volume 4,50 € net / parcel.
Delivery free of charge starting at 500,00 € net.
Cash on delivery costs an additional 3,64 € net cash on delivery fee (per parcel).
Purchase on account (upon consultation). Please get in touch with us to define the terms.
Shipping abroad Germany
Orders from foreign countries have to be paid in advance.
The shipping and handling depends on the weight of your order. You will get your personal non-binding offer including the charges for the shipping.
Second delivery of self inflicted returns will be charged with
6,50 € (in Germany)
or 12,00 € (abroad) handling fee plus second freight.
(This applies only for incorrect customer statements or unclaimed parcel).
Despite all precautions, damage can occur on delivery. Of course in this case we refund the damaged article for free, if you submit to the following procedure:
Damages in transit have to be immediately claimed to the supplier when receiving the goods. Afterwards email@example.com should be informed about the damage in transit. In case you want to return goods, please contact us in advance by mail, phone or fax. Thank you for your assistance and understanding.